We do not accept returns or exchanges. All sales are final. Please always double check to select the correct size/color and provide your correct shipping address when making a purchase. We are not responsible for stolen or undelivered packages due to incorrect addresses, and will only resend packages that have been sent back to us if customer pays for shipping. All cases are handmade so allow 5-9 days to process order. Phone cases are made with high grade TPU materials. For the best protection, cases should always be paired with a tempered glass screen protector. Mai Cases is not responsible for any damages that may occur to a device. By purchasing, you adhere to these policies.